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 Frequently Asked Questions

  • Can I build my own training course to suit my team’s requirements?
    We work with businesses to ensure that our computer training courses are tailored to suit the needs and knowledge levels of individuals or teams. We can build and customise course content to suit your business use cases and ensure that your team get the best out of our training course.
  • Do I get a qualification or proof of training after I finish a course?
    We provide certificates as a proof of attendance to all delegates who complete a computer training course with us.
  • How do I book a course with F1 Computer Services?
    You can book a training course directly with us via our website contact form or if you have any further queries or requirements you can contact us via email
  • I’m not sure which level course I should take?
    We can provide a pre course assessment free of charge. This will determine the most appropriate level for you and make sure that we book you onto the most beneficial computer training course for your needs.
  • What Microsoft Training Courses do you currently offer?
    We offer Microsoft training courses across all of the major Microsoft software. Including: Microsoft Word Microsoft Powerpoint Microsoft Excel Microsoft Outlook Microsoft 365 Microsoft Onenote Microsoft Sharepoint and many more. Check out our Microsoft programmes page to find out more.
  • What is the maximum number of attendees on a course?
    If you choose to attend our site in Ferndown, the maximum number of delegates is 3 per course. Any courses delivered at a clients site can be between 6 – 8.
  • What is your cancellation policy?
    Cancellation within 10 days of the booked course date incurs the following charges: Up to 10 working days prior to course incurs a 50% charge. Up to 5 working days prior to course incurs a 75% charge. Less than 5 working days prior to course incurs 100% charge of the total course fee.
  • Can private individuals book your courses?
    We do offer some limited public computer training courses at our Ferndown HQ, We can also arrange one to one training at your own business site locally.
  • What are your top 5 most popular courses?
    Our most popular training courses are currently: Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft PowerBI and Adobe Photoshop.
  • Where are F1 Computer Services based?
    The F1 Computer Services HQ offices are based in Ferndown, Dorset, UK. However we can conduct computer training courses across the UK.
  • Can you combine content from multiple courses?
    Yes, this can be arranged on a case by case basis. We can customise your course as appropriate to suit the needs of your team.
  • Which of your courses are available online?
    All of our listed courses are available to attend online via Microsoft Teams.
  • How far in advance do you have to book onto your courses?
    We do our best to accommodate any specific date requests, usually a week is a sufficient amount of time to book a course, as long as we have the capacity at that time.
  • How do I organise on-site training at our company offices?
    Please contact us directly via our website contact form. We will get back to you to arrange a mutually convenient date for your chosen computer training course. Alternatively call us on 01202 87529
  • Can I substitute attendees once I have booked?
    Yes as long as the substitute has the appropriate skill set for the level of course
  • How much does it cost for a full day course?
    Our Microsoft courses start at £525 per day for a group booking on site. Please contact the office for prices of Technical and Adobe courses.
  • Do you have any discounts or offers?
    We regularly run course discounts and seasonal offers that can be found on our course offers page, Please contact us to find out more about any offers we are currently running.
  • Do you have local business rates?
    All of our listed prices are business specific rates. We can offer discounts for one to one training and very small groups on clients' sites.
  • Do you offer a discount for group bookings?
    We are happy to offer a discount for multiple full day courses when booked and paid for at the same time.
  • Do you offer a discount for group bookings?
    We are happy to offer a discount for multiple full day courses when booked and paid for at the same time.
  • How do I pay for the course?
    You can pay with credit card either via our web site or by contacting the office directly. We can also accept payment via invoice, which can be paid via bank transfer. Payment confirms your booking.
  • How much does it cost to book a half day course?
    Prices can vary dependant on the course, however as a standard guide half day courses priced at 2/3rds of the full day price.
  • What times do your full day courses start and finish?
    At our training facility in Ferndown, we start at 9am for coffee with delivery starting at 9:15 through to 4:15. We take a break in the morning and the afternoon, plus a lunch break as well. The above times are also our default times on clients’ sites. However, we can be flexible on this to suit you
  • What do attendees get on the course?
    Each delegate will receive course files for exercises during the day, which they are able to keep and refer back to later. In addition, we supply an electronic reference guide which documents all of the course content covered throughout the training day.
  • Do you offer any ongoing training support post course?
    We offer a 3 week help line with all Microsoft courses. Contact is made via email. We aim to get back to you by the end of the next working day.
  • What do I need to bring with me on the day?
    If you are attending an open course at our premises in Ferndown, delegates do not need to bring anything with them, as we will supply all that is needed. Lunch can be arranged by prior agreement. Refreshments for comfort breaks are also included. For courses on your own business site, delegates will need to bring a pen and paper with them for any additional note taking.
  • How are your full day courses structured?
    You can view a course outline ahead of time by going on any of our course pages. Generally, we will work with you to structure in any coffee breaks and lunch breaks into the itinerary to suit your team.
  • What computer software do you provide training for?
    We offer computer training across the most popular software used in day-to-day work for many industries. Microsoft Programmes Microsoft 365 Adobe Suite Technical coding courses
  • Do you provide lunch at your on-site courses?
    We can arrange to provide a cold buffet for lunch on site upon request for a small additional charge.
  • Why should I consider Microsoft Project training courses for my team?
    Microsoft Project training courses provide your team with essential skills to effectively use the software. They cover various aspects of project management, resource allocation, reporting, and collaboration, making them more efficient and knowledgeable project managers or team members.
  • What is Microsoft Project?
    Microsoft Project is a powerful project management software developed by Microsoft. It helps users plan, schedule, and manage projects, allocate resources, track progress, and collaborate with team members.
  • Are your trainers Microsoft Certified?
    Our trainers are all Microsoft Certified to ensure that you are getting the best quality training with expert knowledge and support.
  • What is Microsoft PowerPoint used for?
    PowerPoint is used for creating business presentations. It can be especially helpful for presenting pitches, teaching new skills and sharing data or research findings.
  • What is Microsoft Power BI?
    Microsoft Power BI is a business analytics tool that allows users to visualise and share insights from their data. It enables data analysis, interactive reporting, and the creation of visually appealing dashboards and reports.
  • What types of jobs use Microsoft Project?
    Microsoft Project is used across various industries and job roles. Project managers, program managers, construction managers, IT professionals, engineers, and business analysts often rely on Microsoft Project to streamline project workflows and ensure successful outcomes.
  • How does Microsoft Power BI facilitate data collaboration?
    Microsoft Power BI enables data collaboration through sharing and publishing. You can share reports and dashboards securely with colleagues, clients, or stakeholders, fostering better decision-making through shared insights.
  • What is the most popular Microsoft Word course?
    Our intermediate course is the most popular Microsoft Word course due to many delegates having a previous basic knowledge from school or day to day life.
  • What are the benefits of learning Microsoft Project?
    Learning Microsoft Project offers several benefits: Improved Project Management: You'll gain tools to plan and manage projects more efficiently, leading to better results and reduced risks. Enhanced Collaboration: Microsoft Project enables better team collaboration, ensuring everyone is on the same page and contributing to project success. Resource Optimization: Learn to allocate resources effectively, ensuring tasks are assigned based on skills and availability. Accurate Tracking: Track project progress, monitor milestones, and make informed decisions based on real-time data. Better Communication: Create professional reports and visualizations to communicate project status to stakeholders clearly.
  • Which job roles is Microsoft Excel most applicable to?
    Almost any role that involves record keeping, manipulation, reporting or presentation of data. Microsoft Excel is particularly helpful for financial based roles, tasks may include; accounting, budgeting and marketing ROI tracking.
  • What types of jobs use Microsoft Power BI?
    Microsoft Power BI is used across a wide range of professions and industries. Business analysts, data analysts, data scientists, marketing professionals, financial analysts, and executives often use Power BI to extract meaningful insights from data.
  • What is the most popular Microsoft PowerPoint course?
    Our PowerPoint Introduction and Advanced courses are both very popular with our course delegates, with many taking one and then the other.
  • What is Microsoft Excel used for?
    Microsoft Excel is used for the manipulation, collection and presentation of data in spreadsheets.
  • What is Microsoft Word used for?
    Report writing, proposals, manuals, one-page posters are just a few examples of documents that Microsoft Word can be used to create.
  • Why should I consider Microsoft Power BI training courses for my team?
    Microsoft Power BI training courses provide your team with valuable skills to harness the full potential of your business data. they will learn to create compelling visualisations, uncover insights, and make data-driven decisions that enhance business performance.
  • What Microsoft courses do you offer?
    We offer training across the entire Microsoft Office suite, and we cater for beginners to advanced users, meaning that we have a course for everyone. We currently host training courses in the following programmes: Microsoft Word Microsoft PowerPoint Microsoft Excel Microsoft Outlook Microsoft OneDrive Microsoft OneNote Microsoft SharePoint Microsoft Access Microsoft PowerBi Microsoft Teams Microsoft Project Microsoft Publisher Microsoft Visio
  • What are the benefits of learning Microsoft Power BI?
    Learning Microsoft Power BI offers several benefits: Data Visualisation: Transform raw data into insightful visuals, making complex information easy to understand. Real-time Insights: Analyse data in real-time, allowing you to make informed decisions promptly. Interactive Dashboards: Create interactive dashboards that enable users to explore data on their terms. Data Consolidation: Combine data from various sources into a single, coherent view for comprehensive analysis. Enhanced Reporting: Generate visually appealing reports that effectively communicate your findings to stakeholders.
  • What job roles are most likely to use Microsoft Word?
    Administrators, Managers, HR and Marketing roles are the most common users of Microsoft Word, however it can be applied to many roles and day to day requirements.
  • Can Microsoft Project be customised for specific industries?
    Yes, Microsoft Project offers flexibility to tailor project templates, workflows, and reports to match specific industry requirements. This customisation ensures the software meets the unique needs of different sectors, from construction to software development.
  • What are the most used Formulas within Excel?
    The most used function and formulas are mathematical and statistical.
  • What job roles are most likely to use Microsoft PowerPoint?
    Just about any role where information or a message about an event or product needs to be shared with others. Examples of these roles could be teachers and lecturers, Researchers or anyone in a job role whereby you may need to present information back to a group or team.
  • What is Adobe InDesign used for?
    Adobe InDesign is the industry-leading software for creating layouts and page design. It can be used for creation of books, digital magazines, eBooks, posters, interactive PDFs and more.
  • Which is your most popular Adobe course?
    Adobe Photoshop is our most popular course due to its versatile capabilities and it being one of the more well known Adobe software.
  • What Does your Adobe Indesign course include?
    Our introduction to InDesign training course is aimed beginners or first time users of the software. The course is designed like all of our courses, to have a balance of hands on practical exercises, demonstrations and reviews. We start with program basics and quickly build your knowledge of how to navigate the application and use the tools to create layouts from single pages to complex multi-page documents. On completion of the introduction to InDesign training course you may be interested in our 1 day Advanced InDesign course. This course covers more advanced text handling techniques, how to work with tables, drawing lines and shapes, how to process and spot colours, object libraries, advanced transparency options and creating customised pdfs. You will also explore InDesign shortcuts and workflow management.
  • What is Adobe Photoshop used for?
    Adobe Photoshop is best known for its photo editing capabilities. You can use Photoshop to work with pixel-based images designed for print, web, and mobile apps. There are editing techniques such as correction of exposure and colour balance, crop and image straightening. At a more advanced level you can also alter colours in your photographs, remove blemishes from a portrait, or combine multiple images to create a new scene.
  • What job roles are most likely to use Adobe Photoshop?
    Photoshop is widely applicable to a lot of job roles, however some examples can be; Artists, Designers, Website Developers, Filmmakers, Social Media Artists, Brand Promoters, and Marketing roles.
  • What job roles are most likely to use Adobe InDesign?
    Designers, Prepress and production professionals, Print service providers like newspapers, ad agencies, and book publishers
  • What Adobe courses do you currently offer?
    We offer a range of courses across the most popular Adobe software. Our current courses are: Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe Dreamweaver Adobe Lightroom Adobe PremierPro Adobe Acrobat Adobe Captivate.
  • What is the most popular Adobe InDesign Course?
    Our Introduction to InDesign course is the most attended course out of our Adobe software courses. Probably because it is very applicable in the workplace.
  • What do you cover in your Adobe Illustrator course?
    Adobe Illustrator is a software application used to create illustrations, drawings and other artwork such as icons. We have 2 different levels of Adobe Illustrator course, both designed to guide delegates through the basics of the software tools, all the way through to creating and exporting digital and print ready artwork. Our introduction Adobe illustrator course teaches delegates how to navigate the interface, create basic shapes, draw and modify paths and import graphics, amongst other basic functionality. visit our adobe illustrator intro page to find out more. Our illustrator advanced course will build upon whats already been learned and introduces working with layers, blending graphics, applying effects and blending graphics with the rest of the creative suite.
  • What technical Courses do you offer?
    We offer a range of technical courses across C++, HTML, SQL and Crystal reports.
  • What is SQL used for?
    SQL is a standard language for relational database programmes. The intention of SQL (often pronounced sequel) is to store, retrieve, manage, and manipulate data within a database management system.
  • Do you offer HTML training courses?
    Our HTML intro training course is perfect for learning the basic of HTML (Hyper Text Markup Language). This course is specifically aimed at web designers and anyone wanting to learn more about changing coding on a page.
  • What is C++ used for?
    C++ is a general-purpose programming and coding language used for developing browsers, operating systems, gaming and applications. C++ has been used to create games such as World of Warcraft and well-known gaming engines such as PlayStation, Xbox and Nintendo Switch.
  • What levels of C++ training course do you offer?
    We offer 4 levels of C++ training designed to support you through your whole learning journey. You can find our courses now: C++ Introduction course C++ Intermediate course C++ Complete C++ Expert

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